Got something on your mind? We're here to help! For questions about specific products, you can send us a message from the Vefark app or Vefark.com. For questions about our policies or other topics, we recommend checking out our Support Center, where we answer our customers' most common questions. Happy shopping!

You can use the search button at the top of your Vefark app or Vefark.com to search for items. Type what you are looking for in the search bar to start your search. For example: "duvet cover" or "electric blanket". Please use multiple descriptive terms to narrow down your results. For example, using 'small black pillow' as a search term will usually produce more selected results than just 'pillow'. Search results are sorted by how relevant the items are to your search. You can use the 'Sort by' option to reorder your search results according to your preference. For searches you want to follow on the desktop, you can click the orange 'Save' button to be notified when new items matching your search are published.

When you shop at Vefark, if you have any questions about a product, please feel free to send us a message at any time.

With Vefark's return and refund policy and Vefark Purchase Protection Program, you can be sure that you can shop with confidence.

All products you purchase at Vefark are eligible for a 90-day return and refund if you are not satisfied, with a few exceptions:

• Clothing that has been worn, washed, damaged, or has had its tags, packaging, or hygiene labels removed, or is part of an incomplete set.
• Products specifically labeled as non-returnable. Customized products. Some free gifts.

We also offer a full refund on all product(s) under the Vefark Purchase Protection Program. Items that have not arrived, are damaged or are not as described.

Once you click checkout and complete your payment, congratulations! You have just made a purchase on Vefark. We will send you an email confirming the items in your order. You can also view your order information from the Vefark app or by going to the 'Your Orders' section on your account page on Vefark.com.

If you received an email confirmation for an order you did not place, first check with your family and friends to see if they may have mistakenly used your account information to place the order. It is also possible that:

• Someone may have mistyped their email address when registering for an account with Vefark.
• Someone may have created a Vefark account using your email address.
• Someone may have placed an order from a computer you are logged into Vefark.

If you suspect fraudulent activity, we recommend that you change your account password immediately to secure your account and prevent future unauthorized orders.

Vefark currently offers free standard shipping on almost all orders. For more shipping information, please visit our shipping information page.

Our warehouse normally processes all orders within 1-3 days. However, if your order is taking longer than usual, it may be because certain products in your order require longer than usual processing times. You can view the estimated delivery time for each item in your order by going to the relevant product pages. If you want to receive the other items in your order ASAP, you can cancel the other item(s) that are waiting longer for a refund. The rest of your items can then be shipped immediately.

To help you get certain items in your order faster, we sometimes ship partial shipments. While most items can be processed within 1-3 days, some items may take longer due to various reasons, such as being in different warehouses.

Your order may be split into two or more packages if the total combined weight exceeds the couriers' weight limits.

If your order is split into multiple packages, you can see the estimated delivery times and individual tracking numbers for each package in separate tabs on your order's tracking page. Go to "Your Orders" on Vefark.com or in your Vefark app and click the "Track" button next to the order you want to check.

If your order has not been packaged yet, you can update your shipping address by following these steps:

1. Go to "Your Orders" on Vefark.com or in your Vefark app

2. Click on your order to view your order details

3. Click the "Edit" button next to your address to change your address

4. If the change is successful, you will receive a notification saying "your address has been updated" and the latest address will be shown in the order details. If your order has already been packaged, unfortunately we will not be able to update your shipping address. If your package has not yet been delivered, you can contact the shipping company directly to see if it is possible to update your shipping address.

You can track the latest shipping status of your order via the Vefark app or Vefark.com. Simply visit the "Your Orders" section and click the "Track" button next to your order to get a direct link to your shipping information. On the page, you will see your carrier, tracking number, estimated delivery time, and latest shipping status.

If a tracking number is not yet available, our warehouse may still be processing your order. Please allow 1-3 business days for warehouse processing. We will notify you when your tracking number is ready and your order is ready.

If you haven't received any tracking updates since your order was shipped, it's likely because your order was shipped from our overseas warehouse. Tracking won't be updated until your package arrives in Turkey and is picked up by our local courier partner to deliver it to your door. The local courier partner will scan your package to update your tracking information (business days only).

You can track your order by going to the "Your Orders" page on Vefark.com or the Vefark app. From there, you can find your order and click "Track" to view the latest tracking information.

We always try to ship all orders as soon as possible. On the product page you can find the estimated delivery date and the percentage of orders delivered within this time frame, so you can plan accordingly.

You will be able to see the estimated delivery date after placing your order. Specify the delivery time in the "Your Orders" section of the Vefark app or Vefark.com.

The estimated delivery time refers to the expected arrival time of your order, taking into account both the processing and shipping time.

You can check the estimated shipping time for your country on our Shipping Information page.

There are two possible reasons why your order may be missing items.

1. Your order is too heavy due to extra items.

For overly heavy orders, we may split the order and ship it in multiple packages so you can receive the other items in your order as quickly as possible. We will then ship the remaining items as soon as they are processed. You can view the details of your order on the 'Your Orders' page of your Vefark account. Click 'Track' next to your order to see if your items have been split into multiple packages.

2. Items were lost during packaging or shipping.

If an item is missing from your order and it wasn’t scheduled to be sent in another package, you can request a refund by following these steps:

Click ‘You’ in the Vefark app > ‘Customer support’ > ‘Contact us’ or click ‘Support’ at the top of Vefark.com, then click ‘Chat with Vefark’

Submit ‘Missing item’ and select the order you need help with

Click ‘Select missing items’ Select the missing items and quantity

Upload the details of the missing items and click ‘Next’

Select your refund method

Click Submit to request a refund for your missing items

After Vefark issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in the original payment method. Processing times may vary by financial institution.

If you received the wrong item and another item is missing from your order, please request a refund through your Vefark account on Vefark.com or the Vefark app.

1. Go to "Your Orders"

2. Click "Return/Refund" for the problematic order

3. Confirm that you have received the package, then specify the missing or incorrect items and the reason for returning them.

4. Review the return information and then click "Next Step" to continue

5. Select your preferred return and refund methods.

6. Click "Submit" to request a refund for your missing item. After you issue your

Vefark refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in the original payment method, as processing times vary.

Unfortunately, we do not currently offer an exchange service, but you can place a new order and initiate a return of the existing order. Almost all items are eligible for return and refund within 90 days of purchase. There are a few exceptions:

• Clothing items that have been worn, washed, damaged, or have had tags, packaging or hygiene labels removed, or are part of an incomplete set.
• Products specifically labeled as non-returnable.
• Specialty items.
• Some free gifts.

You can track your return status by going to your account on the Vefark app or Vefark.com. Go to 'Your Orders' > 'Returns'. From here, you can track the status of your return, when we received your package, and when your return was made.

Unfortunately, we do not currently offer an exchange service, but you can place a new order and initiate a return of the existing order. Almost all items are eligible for return and refund within 30 days of purchase. There are a few exceptions:

• Clothing items that have been worn, washed, damaged, or have had tags, packaging or hygiene labels removed, or are part of an incomplete set.
• Products specifically labeled as non-returnable.
• Specialty items.
• Some free gifts.

When you shop at Vefark, your orders are safe under the Vefark Purchase Protection Program, which offers refunds for items that do not arrive, arrive damaged, or are not as described. You may be asked to return the item before a refund is issued. Please note that this amount may not match the full price of the item, as sales taxes, shipping, coupons, and credits are taken into account.

To report an item as damaged or not as described, please request a refund by following these steps:

1-Log in to your account.

2-Under 'Your Orders', find the relevant order and click 'Return/Refund'.

3-Confirm that you have received the package and select the item(s) you wish to return and the reason for the return. If applicable, you can also upload photos and/or comments to provide further explanation.

4-Confirm the return information and click 'Next'.

5-If you do not need to return your item, select your refund method as the final step. You can choose to receive your refund as a Vedifference credit balance or a refund to your original payment method. Make your selection and click 'Submit'.

6-If you need to return your item(s), you will have the option to select your return method. Select your return and refund methods. Then, click 'Submit'.

7-If applicable, print your return code and tape it to the outside of your return package. The first return is free for EVERY order. Just mail your package to your nearest shipping location and you're done!

You can check the status of your refund or repurchase any item in your order from your order details page.

If you received the wrong item in your order and an item is missing, please go to your Vefark account on Vefark.com or the Vefark app to request a refund.

1-Go to the 'Your Orders' section.

2-Click 'Return/Refund' for the relevant order.5Confirm that you have received the package and select the reason for your return as 'Wrong item sent'. You can also upload photos and/or comments to provide further explanation.

3-Confirm the return information and click 'Next'.5If you do not need to return your product, select your refund method as the final step. You can choose to receive your refund as a Vefark credit balance or a refund to your original payment method. Make your selection and click 'Submit'.

If you need to return your product(s), you will have the option to select your return method. Select your return and refund methods. Then, click 'Submit'.

Print your return code and tape it to the outside of your return package. The first return is free for every order. Mail your package to the nearest courier service and you're done!

After you submit your return request, you'll need to return your package within 14 days. You can check the status of your refund or repurchase any item in your order from your order details page.

If you haven't mailed your package yet, you can cancel your existing return request and submit a new request with a different return method.

Unfortunately, we do not currently offer an exchange service, but you can place a new order and initiate a return of the existing order. Almost all items are eligible for return and refund within 30 days of purchase. There are a few exceptions:

• Clothing items that have been worn, washed, damaged, or have had tags, packaging or hygiene labels removed, or are part of an incomplete set.
• Products specifically labeled as non-returnable.
• Specialty items.
• Some free gifts.

After you submit your return request, you will need to return your package within 14 days. You cannot return any items after the 30-day period.

If your items are eligible for a return, you can follow the steps below to start your return process:

1-Log in to your account.

2-Under 'Your Orders', find the relevant order and click 'Return'.

3-Click 'I want to return items in my package'.

4-Select the reason for the return and the product(s) you want to return. If applicable, you can also upload photos and/or comments to provide further explanation.

5-When you have finished selecting the items to return, click 'Next step'.

6-If you do not need to return your item(s), the final step is to select your refund method. You can choose to receive your refund as a credit balance or a refund to the original payment method. Make your selection and click 'Submit'.

7-If you need to return your item(s), you will be given the option to select your return method. Select your return and refund methods. Then, click 'Submit'.

8-If applicable, print your return code and tape it to the outside of your return package. The first return is free for ALL orders. Mail your package to the nearest courier service and you're done!

9-You can check the status of your refund or repurchase any item in your order from your order details page.

After you request a return, you can print your return code from the 'Returns' tab under 'Your Orders' in the Vefark app or on Vefark.com. Then, paste your return code on the outside of your return package and mail it from the nearest cargo branch within 14 days of your return request. The first return is free for EVERY order!

You can track your refund in any of the following ways:

1-Go to ‘Your Orders’ in the Vefark app or Vefark.com, find the relevant order and click to view its details. Go to the returned item and click ‘Details’. You can then check your refund status and refund method for each item that has been refunded.

2-Go to your account in the Vefark app or Vefark.com, find the ‘Messages’ section and click on your refund message notification to view the details.

3-If you have enabled text or email notifications for your order, you can also click on the links here to track your refund status.

Once your refund has been processed, please allow 5-14 business days (up to 30 days) for the refund to be processed. Processing times vary by financial institution, so the refund will be applied to your original payment method.

For returned products that are eligible for a refund, we will immediately initiate the refund process once we receive the product and conduct a quality inspection. Once your refund has been processed, please allow 5-14 business days (up to 30 days) for the refund to reflect back to your original payment method, as processing times vary between financial institutions.

We will notify you when your refund has been successfully processed by Vefark. However, we will not know when the refund has reached your original payment method. Once your refund has been processed, please allow 5-14 business days (up to 30 days) for the refund to reflect back to your original payment method, as processing times vary between financial institutions.

When items are returned, the amount may not match the full price of the item as sales taxes, shipping, used coupons and credits are taken into account. Also, if this is not your first return of your order, the shipping fee will also be deducted from the refund amount.

You can see if an item is in stock by going to the product details page. From there, you can see what sizes/colors are available and, if inventory is running low, you can also see an alert telling you exactly how many items are left.

For specific questions about a product or its availability, please feel free to contact us.

You can subscribe to a product to be notified when it is back in stock from the Vefark mobile app. Simply go to the product details page of the product from your app. If there is an out-of-stock size, select it and click the "Notify Me" button in the bottom right corner. If your product is back in stock within 30 days, you will be sent a notification.

Vefark works with a wide network of suppliers and manufacturers.

We are sorry that you are not happy with the fit of your product. Some items that are larger than the general rule, such as plus size sweatshirts and t-shirts, may fit differently depending on the style.

If you are not satisfied with your clothing item, you can return it for a full refund and reorder in a different size if available. Almost all items are eligible for return and refund, except for clothing items that have been worn, washed, damaged, have had their tags, packaging or hygiene labels removed, or are incomplete sets.

For future orders, if you have any questions about the dimensions and measurements of the products, please contact us.

At Vefark, inclusivity and diversity are one of our core values, and we are constantly working to improve our offerings to ensure that our customers benefit from the best quality, flexibility and choice in their product selection.

If you are using the Vefark app, you can find plus size products under the "Women's Size + Plus Size" category in the left menu of the "Categories" tab. If you are on

Vefark.com, you can click "Categories" from the navigation menu at the top of the page and select "Women's Size + Plus Size" from the drop-down list.

We are sorry that you could not find the product you wanted in your size. At Vefark, inclusivity and diversity are one of our core values, and we are constantly working to improve our offerings to ensure that our customers continue to benefit from the best quality, flexibility and choice in their product selection.

If you have specific questions about the size or measurements of a product, please do not hesitate to contact us.

An unknown payment is a bank authorization. When you place an order, Vefark contacts the bank that placed the order to confirm the validity of the payment method. Your bank holds the funds until the transaction is processed or the authorization expires. This reservation will appear on your statement immediately, but it is not an actual charge.

If you cancel your order, the authorization will be removed from your account according to your bank's policies. Contact your bank to clarify how long they hold authorizations for online orders.

If you see a purchase or credit card charge you don't recognize, check with family members, friends, or coworkers who have access to your device or permission to use your card. If you think your

Vefark account has been compromised, sign in to change your password. Change your password for your account security. If you still need help, you'll be asked to provide as much information as possible to help us resolve your issue. For your security, please do not include your full bank account information.

If you see a pending charge on your statement after your payment failed or an order was canceled, it's because there is an authorization hold on your account that is in the process of being reversed. You won't be charged for an order that has failed or been canceled.

Authorization holds are automatically lifted when a payment fails or an order is canceled. However, it will still take some time, usually 3-6 business days. If you want it removed right away, contact your bank.

If you see recurring charges pending on your statement after you make a purchase, don't panic. You're not being charged twice for a single purchase.

A recurring charge is usually an authorization hold that's still being processed. Your bank should remove the extra pending charges within 3-6 business days. If you want it removed right away, contact your bank.

During checkout or in your payment methods section, click "Add new card" to add a new card to your account.

Your credit card may have been declined for one of the following reasons:

• Your card details may be incorrect. Please verify your card number, expiration date, billing address, and security code to ensure the transaction can be processed.
• Your card issuing bank declined your payment. Please call your bank for further assistance.

If your financial details have been verified and you believe your card may have been declined due to a technical error, try paying in another browser or using another payment method to complete your order. (Visa, MasterCard)

Depending on your state, some product categories are taxed while others are not. If your state requires it, we are required to collect sales tax on applicable items.

Depending on your state, some product categories are taxed while others are not. If your state requires it, we are required to collect sales tax on applicable items.

To edit your card during checkout or in the payment methods section, click "Edit".

Scammers often use spam messages, emails, and phone calls to steal personal and financial information. To protect yourself, you should not respond to such messages or calls, and avoid clicking on links in emails or text messages from unknown sources. If you are unsure of the legitimacy of a message, it is better to be safe and report it to us. If you need assistance, contact our customer service team and we will thoroughly review your reports to ensure your information remains safe and secure.

Your personal information is used to operate, provide, develop and improve the products and services we offer. This includes order processing and delivery, customer service, personalization and security.

We respect your privacy and are committed to protecting your personal information. We do not sell our customers' personal information. We only share your personal information with third-party service providers and when required by legal compliance.

You may receive emails that appear to be from Vefark, but are actually scammers. These emails usually direct you to a fake website that looks very similar to vefark.com and asks for your account information. Here are a few tips to spot a fake email:

1. Official Vefark emails do not ask for the following information:
2. Requests to verify or confirm your account information
3. Asking you to pay for shipping to receive free gifts
4. Attachments to suspicious emails
5. Grammarity or spelling errors
6. Sender's email domain

How to Avoid Phishing Scams

Beware of spam messages, emails and phone calls. To protect yourself, we recommend that you do not respond to these messages or calls and avoid clicking on links in emails or text messages from unknown sources.

How to Keep Your Payment Information Safe

Always use websites with the padlock symbol.

Check your bank statements frequently and report any anomalies to your bank.

Report lost or stolen cards immediately.

Do not choose to save your card details or credentials on any shared devices.

Consider Before Reporting a Possible Unauthorized Transaction on Your Card

Was the order placed by a friend, family member, or someone with access to your payment information?

Are there other cards associated with the payment account that may have been used?

Have you recently canceled an order?

Keep Your Email Safe with Strong Passwords

Your email account contains a lot of personal information about you and is often linked to other online accounts you use. If your email account is compromised, all your other passwords can be reset. Secure your email account with a strong password.

Do Not Use Unsecured Public Wi-Fi Networks

Free public Wi-Fi connections offered in coffee shops or airports often have little or no security. It’s easy for hackers to monitor traffic on the network, including your email information. Use a secure network or protect your connection data by using a VPN (Virtual Private Network).

Remember to Log Out When Using a Public Computer or Device

After using a public computer or device, remember to log out properly. Remember that public computers can be infected with malware.

Vefark prioritizes user security and privacy with strict measures. Here are some certificates and security measures:

1. Security Practices: We adhere to international standards that have been independently verified through the Mobile Application Security Assessment (MASA).
2. Multi-Factor Authentication (MFA): We're increasing account security with MFA, which requires additional verification to prevent unauthorized access to your account.
3. Anti-Phishing: As members of the Anti-Phishing Working Group (APWG), we actively combat phishing and identity theft.
4. Payment Security Certification: We have obtained Payment Card Industry Data Security Standard (PCI DSS), Visa secure, Mastercard Identity Check and other relevant security certifications to protect the security of your payment methods.

We also ensure data privacy by only collecting necessary information, never selling customer data, and adhering to strict data protection regulations. This comprehensive approach helps keep our users safe from online fraud and protects their privacy.